Flexible Work, Better Balance
Overview
Manager, Process Management, Workforce Management(Hybrid)As a Manager on our Workforce Experience Team, you will lead a talented group of Workforce professionals to provide supply, demand, and process recommendations for our Channels Operations partner teams. This includes in-depth engagement with Channels & Shared Services leaders, Workforce Management partners, and other horizontal support teams to provide key insights and recommendations on:
Supply vs demand staffing outlooks and key drivers
Describe workload trends for Voice and Non-Voice lines of business
Agent staffing & scheduling methodology approaches across diverse customer channels
Supply & Demand projection impacts based on intent
Scheduling, & Operations system administration to enable WF planning services
Process Design & Change Management for WF, and Operations lines of business
Influencin...