About the Role

Klook's Car Services team is one of the fastest-growing verticals in the business, connecting millions of travelers with private transfers across Asia-Pacific. As we scale our Private Transfer product, we're looking for a Service Operations specialist who has been in the trenches of ground transportation — someone who knows firsthand how airport pickups actually work, what breaks down at 2am when a flight is delayed, and why drivers sometimes don't show up.

This role sits within the Car Services Planning team and owns the service operations agenda for Private Transfer globally, with a center of gravity in Southeast Asia markets (Thailand, Singapore, Malaysia, Indonesia, Vietnam). The job is fundamentally about being close to the ground — understanding how our suppliers operate, where the real friction points are, and building solutions that work for them as much as for the traveler.

What You'll Do