Key Responsibilities

• Take full ownership of end-to-end café operations, staffing, cost control, and performance metrics
• Lead, train, and discipline a team of service and kitchen staff to uphold high standards at all times
• Maintain strict adherence to hygiene, food safety, and workplace safety requirements
• Drive sales, manage food cost, labour cost, and negotiate with suppliers to ensure operational efficiency and profitability
• Implement SOPs and uphold service consistency across shifts and outlets
• Handle all customer feedback professionally and resolve any service recovery issues swiftly
• Monitor inventory closely and ensure timely ordering and stock accuracy
• Prepare and submit daily/weekly sales and operations reports to management
• Be on the ground during peak hours, including weekends and public holidays
• Take initiative to improve café systems, workflow, and staff productivi...