JOB PURPOSE

This role is primarily responsible for attending and resolving customer queries with high degree of efficiency thereby enhancing customers experience with FAB. Deliver timely service to internal and external customers in adherence to the policies and procedures.

KEY ACCOUNTABILITIES

Policies Systems Processes & Procedures

• Ensure complete adherence to the policies and procedures laid down by FAB without any compromise to controls set as per departments SOPs.
• Review SOPs as per the Audit and RMU requirement for all PBO-Clients Services Unit and products
• Monitor process related controls to ensure protection to the bank from all identified risks.
• Ensure conformance to internal procedures / policies / guidelines and regulations as applicable.

Continuous Improvement

• Encourage/educate customers to avail various banking avenues to improv...