Lead, mentor, and support a team of 12–15 Partner Success Managers to drive sales quota through SOTI’s existing reseller ecosystem.
Conduct regular one‑on‑one meetings, performance reviews, and team meetings to provide feedback, set expectations, and identify areas for growth.
Coach the team on managing resellers strategically and operationally to grow SOTI business with them.
Foster a collaborative and positive team environment that encourages open communication, continuous learning, and professional development.
Support and guide the team in managing subscription to cloud license transitions and support ticket escalations, ensuring swift resolution and customer satisfaction.
Act as a point of escalation for complex issues and provide solutions to maintain high levels of partner success.
Serve as an out‑of‑office backup for critical tasks, ensuring continuity of service.