The Customer Program Manager is responsible for ensuring seamless operational performance and strong customer engagement by maintaining effective relationships with operational counterparts, driving adherence to Standard Operating Procedures (SOPs), and managing exception handling. The role is responsible for producing accurate reports, publishing performance metrics, and delivering operational training to support team capability. It also involves handling day-to-day queries, conducting analytics for continuous-improvement, supporting the Program Manager in delivering key initiatives, and ensuring timely and accurate invoicing to uphold financial integrity and service excellence.

Differentiator

What sets this role apart is its unique blend of operational execution, customer engagement, performance governance, and analytical insight. This position acts as the central connector between the customer and internal operations teams, ensuring compliance with SOPs and tra...