PURPOSE: This role owns the performance, development, and execution of all Mexico-based Direct Truckload team members, including Carrier Sales and Customer Success. The position is accountable for carrier procurement, operational execution, customer experience, and team leadership across Mexico DT operations. The focus is on building a high-performing, disciplined organization that delivers reliable capacity, strong service, and scalable growth.

ESSENTIAL DUTIES/RESPONSIBILITIES:
People & Leadership
Directly lead and develop Mexico-based Carrier Sales and Customer Success team members
Set clear expectations regarding productivity, accountability, and service standards
Coach frontline managers and individual contributors to consistent performance
Foster a culture of urgency, ownership, and continuous improvement
Carrier Sales & Procurement
Oversee carrier sourcing, onboarding, and relationship management for Direct Truckload
Ensure consistent cove...