Join BMO in Toronto as the Manager of Customer Lifecycle for Mortgage Renewals. This hybrid role focuses on fostering customer relationships throughout the renewal process.
As a key player in this initiative, you will create and implement the Mortgage Renewal Lifecycle strategy, working closely with partners across various departments. The role requires managing complexity and delivering on time while enhancing the customer experience before and after renewals. A focus on collaboration and performance analysis will underpin your success.
Key Responsibilities:
• Support the design and execution of customer experiences
• Drive improvements in retention and product penetration
• Coordinate across stakeholders for alignment
• Analyze performance metrics and optimize strategies
• Manage risks and ensure compliance with regulations
Requirements:
• 4-7 years in retail banking or lending experience
• Proven ability in program delivery and execution
• Degree in ...