Enhance customer satisfaction as a Senior Manager of Customer Care. Oversee a team dedicated to continuous improvement while implementing strategic initiatives for customer engagement.
In this role, you will drive customer care operations for multiple brands, focusing on a culture of improvement. You will lead a team, manage escalated issues, and develop strategies informed by customer insights. Collaboration with cross-functional departments will be key in shaping product and service enhancements.
Key Responsibilities:
• Inspire and lead a collaborative customer care team
• Implement processes for continuous performance improvement
• Monitor customer satisfaction and efficiency metrics
• Address escalated issues through team collaboration
• Develop strategies aligned with business objectives
Requirements:
• 5+ years in senior customer care roles
• Proven skills in team leadership and stakeholder management
• Exceptional communication and analytical pro...