Transform client interactions in the role of Manager of Client Services at Foundant, embracing a remote-first work culture. Your leadership will drive the successful adoption of our innovative software solutions.
In this pivotal position, you will lead various functional teams to ensure high satisfaction rates among clients. You will take ownership of implementation processes, oversee client monitoring, and foster clear communication within the organization to enhance service delivery.
Key Responsibilities:
• Lead projects for effective client software implementations
• Engage clients using key performance indicators
• Foster team development through training and recognition
• Ensure adherence to budget, scope, and timelines
• Optimize workflows for operational excellence
Requirements:
• 5+ years in Client Delivery, with leadership experience
• Proven track record managing over 10 team members
• Familiarity with project management and distance learning ...