Position Details

• Job Title: Manager
• Department / Team: Medical & Group Life
• Report directly to the Head of Department (HOD)

Role Purpose / Summary

• Client Relationship Management
• Policy Placement & Renewals
• Insurer & Market Management
• Business Development Support & Retention
• Policy Administration & Compliance
• Claims & Service Oversight
• Team Management
• Compliance & Documentation
• Reporting
• Monitor Overall Team performance

This role is responsible for servicing corporate clients, designing and administering group insurance programs (e.g., medical, life, disability), coordinating with insurers, and ensuring operational excellence. The Manager assists the Head of Department in achieving revenue targets, maintaining client satisfaction, and ensuring regulatory compliance.

Key Responsibilities