We are looking for a Manager, Loyalty Operations – France & Western Europe to join our team in Madrid.

Roles/Responsibilities:

1. Radisson Rewards Implementation across Hotels:

• Contribute to and oversee the development and implementation of loyalty program initiatives, monitoring progress through regular performance reporting and executive-level presentations.
• Deliver regular training sessions (both in-person and virtual) to ensure consistent and effective program execution, with a strong focus on member acquisition and benefit delivery.
• Foster and strengthen the Loyalty Champion community by driving engagement initiatives, including competitions and multi-channel communication (e.g., Teams, email, SharePoint).
• Ensure appropriate tools, processes, and controls are in place to mitigate and prevent potential fraud risks.
• Identify training needs and support the development of materials to enhance progra...