**Workforce Management (WFM)**
**Location**
- Sao Paulo, Brazil***
Job Title:
Manager II, Planning & Scheduling
**Job Description**:
- Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
- Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
- Manage the representatives and analysts team providing coach and feedback monthly.
- Participate of monthly meeting with customers.
- Be the Capitan of the forecast, capacity plan, real time, analytics and reporting processes.
- Guarantee the accuracy of all WFM processes
- Provide climate actions to guarantee a work environment connected to the CNX values.
- Guarantee that all WFM member are compliance with WFMU.
- On boarding of new accounts in Location/Delivery Assurance vertical. This includes communication with WFM Shared Services for the new account onboardi...