As part of the Digi-Flex organization supporting Amazon Music operations, the individual will manage a team of ~15 to 18 associates focused on Amazon Music content quality tasks. The role also includes Site Leader responsibilities with dotted-line reporting of an additional 10 team members. The successful candidate will be responsible for driving all operational aspects and functions at the site.

Key job responsibilities
•Establish and drive program-specific goals related to SLA, quality standards, coverage, and productivity metrics.
• Collaborate with stakeholders to gather requirements and ensure business processes are well-documented and continuously updated.
• Partner with product and technical teams to enhance tools and processes, while driving continuous improvements to meet operational targets and OPEX goals.
• Define, measure, and present key operating metrics to senior management and Stakeholders.
• Identify customer-impacting issues and implement...