Manage resources to maximize turnover and minimize shortages.
Ensure adherence to company standards, processes, and policies.
Lead, coach, and train sales staff; handle non‑compliance and performance issues.
Oversee merchandising: conduct quality checks, enforce SOP for product handling, ensure readiness for store opening, identify fast‑selling lines, maintain packaging standards, uphold product availability, and preserve hygiene, housekeeping, and safety standards.
Monitor promotional activities, adherence to calendar, and maintain clean back‑up areas.
Maintain food safety and hygiene: follow rotation policies, monitor food safety and health & safety standards, implement cleaning schedules and sanitisation, and complete daily checklists.
Provide customer service: respond to requests, explain stock status, and maintain department standards.