Elevate the concierge experience as a Manager at American Express. This bilingual position leads talented teams in providing world-class travel services tailored for Premium Card Members.
In this pivotal role within TCE Canada, you will oversee a motivated team of Team Leaders and Travel Consultants, inspiring them to achieve exceptional service standards. Focused on colleague welfare and customer satisfaction, you will adeptly navigate challenges and enhance communication and engagement.
Key Responsibilities:
• Inspire and coach teams to achieve high performance
• Develop a culture of constant feedback and recognition
• Transform customer experiences by enhancing service delivery
• Engage teams and promote a culture of inclusion
• Forge relationships with travel partners for improved solutions
Requirements:
• Minimum 3 years’ leadership experience in related fields
• Fluent in French for effective communication
• TICO and OPC Manager Certification nece...