Position Overview
JOB DESCRIPTION
Req ID: 372916
We are currently seeking a Manager - Field Services to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
As a People Leader, the Manager is responsible for all aspects of hiring and development of their direct reports. The Manager is also responsible for delivery of services to our clients and client satisfaction.
Role Responsibilities
Responsible for directing the End User Field Service Team to achieve Quality, SLA, and Customer Satisfaction performance results, ensuring adequate field services, schedules, developing the team, and maintaining overall qualityDevelop PersonnelConduct Client Field Services MeetingTeam 1 on 1 SessionsHR Onboarding / Off boardingProvides direct supervision to a team of professional level team members in the US.Responsible for monitoring SLA Performance, Program Implementations, and Customer Service Improvement (CSI) Programs. The Manager/Delivery Manager...