Role Overview:
The Enhanced Services manager is a key member of the Support management team providing direct supervision to a combination of Service Delivery Managers and others related to their managerial accounts. They are responsible overall team management, are accountable for the global consistency of our Enhanced Services offerings.
Responsibilities:
Acting as an escalation point, as required, to ensure our most valuable customers' issues are resolved
Supervision of exempt and/or nonexempt level staff which includes but not limited to, conducting performance evaluations, approving paid time-off (PTO), assigning or delegating work, providing on-the-job training, giving guidance to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions
Regularly interacts with other leaders within and outside of F5 gaining cooperation and solutions for the team and customers
Manage customer interaction by coordin...