The candidate will bring a motivating, energetic, and self-driving personality toward the ongoing support and transformation of the Louvain-la-Neuve factory facility, as well as possible remote support of some other Europe sites.  Effective IT Business Partnering and customer service management will be key in identifying, scoping, and planning of transformational solutions and upgrades for the site(s).  The ability to manage & traverse an evolving matrixed organization will be essential.

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities:

• Provide support for defined factory solutions, ensure SLAs are met, relevant site Knowledge Base articles are up to date, support of quarterly IT patching & SAP release weekends, off-hour escalation support (when/if needed).
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