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Manager, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry

EY
Location 📍 Belfast, United Kingdom
Posted 📅 June 09, 2026
Work Type ⏰ Full-time

Position Overview

The opportunity

This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation,


developing and implementing customer strategies, digital solutions, user-centric services, operating models, and optimised products, experiences, marketing, and sales. You’ll work on exciting projects that shape customer experiences and drive sustainable growth.

Your key responsibilities

  • Design Holistic Services by utilising human-centred design to identify pain points, co-design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes.

  • Translate Requirements to Solutions by collecting and prioritising user needs and research-based insights, track and implement user benefits to ensure an optimal end-user experience.

  • Foster ...
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    Job Details

    Employment Type
    Full-time
    📊
    Category
    Operations Specialties Managers
    🏠
    Work Arrangement
    On-site
    📍
    Location
    Belfast, United Kingdom