Manager – Key Accounts

Job TitleManager – Key Accounts

Function Regional Business

Reporting to Regional Customer Service Head

1. Purpose

Responsible for management of national and regional key accounts by ensuring proactive contact with them and maintaining a consistent high level of service delivery; Also responsible for mining and driving revenues from existing key accounts

2. Key Responsibilities

Responsibilities

Operational

• Responsible for providing best in class customer service to all national and regional key accounts in the region through a dedicated team of Account Relationship Leads

• Ensure retention and growth of all national and regional key accounts in the region (i.e. where the region is the lead sponsor)

• Drive the mining and growth in revenues from existing national and regional key accounts in the region through Account Relationship Leads