We are seeking a highly skilled Customer Experience Manager to join our Customer Service and Logistics team at our Sioux City, Iowa facility.
The ideal candidate will own the day‑to‑day execution of customer service operations.
This role is on the floor with the work—managing orders, coordinating shipments, resolving issues, and keeping customers and internal teams moving forward.
Process improvement is important, but daily execution comes first.
Your Impact
* Manage daily customer service operations, including order entry, shipping coordination, and claims processing
* Monitor order flow and address issues that impact accuracy, timing, or customer expectations
* Serve as the primary escalation point for customer and dealer issues and drive timely resolution
* Work directly with Sales, Shipping, Service, and Operations to keep orders moving and priorities aligned
* Identify operational breakdowns an...