MANAGER, CUSTOMER EXPERIENCE AND COMMUNITY ENGAGEMENT

Title Description: AVIATION

Date Posted: 3/3/2026

Deadline: Until Filled

Job Number: 042-26-N

Branch:



Salary: $61,825 - $92,738

Union Status: NON-REPRESENTED


WORK OBJECTIVE: This position supports the Director of Aviation in planning, monitoring, and marketing the operational effectiveness and innovation of the aviation division in conjunction with customer facing aspects of the 10-year Strategic Plan. Responsible for customer service and landside customer experience initiatives for the NFTA at both Buffalo Niagara International and Niagara Falls International Airports. An employee in this classification performs a variety of important duties in developing and carrying out departmental programs, including the exercise of independent judgment in the establishment of initiatives in a way that supports the Authority’s social responsibi...