Reporting to the Head of Change & Development, the CS Learning and Development Manager will play a key role in the Customer Operations Team. This is a fixed-term maternity cover role. 

You will be the primary owner of the L&D roadmap for 2026 and beyond, with overall responsibility for the delivery of our training initiatives for our outsourced customer service centres. Your key focus will be to maintain our current induction & nesting phase initiatives, with focus on reducing speed to competency, and supporting the contact centre with the knowledge and training content needed to deliver customer excellence. You will also lead the landing of key contact centre communications to support our learning and change initiatives. 

As part of this, you’ll work as an expert to support the delivery and implementation of high standard learning, and oversee the plannin...