Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Responsible for measuring, improving & monitoring felid warranty key measure parameter like Repairs per hundred (RPH) / Warranty cost per tractor (CPT) Analysis of field complaints, identifying the correct cause, taking measures with faster pace .
Working as team leader / cft member in identification of warranty project process with various cross function team like customer care / Design / part development / mfg team / SCPC.
Demonstrating systematic problem solving, using advanced quality problem solving tools.
Field visits / dealer visit for understanding concern, understanding applications, usage pattern, onsite analysis, etc.
Providing field fix solution for CVL/ emerging issues
Deployment of current learnings on new product to ensure first time right new product.
Involvement in New product DFMEA, quality target settings, feedback on drawing release.
Co-ordination with othe...