About the Role

The Manager, Contract Billing Team leads a team responsible for ensuring billing readiness and PO collection for existing multi-year software subscription contracts, with a primary focus on Year 2 and Year 3 renewals.
This role owns the end-to-end operational performance of customer contract preparation, collaborating closely with Sales, Renewals, Finance, Order Management, and Systems teams to protect recurring revenue, improve billing accuracy, and scale repeatable processes.

Key Responsibilities

• Team Leadership & Performance Management
  • Lead, coach, and develop a team of Customer Contract Representatives
  • Set clear expectations, performance goals, and service-level standards
  • Conduct regular performance reviews, coaching sessions, and skill development plans
  • Ensure consistent execution of customer outreach, PO collection, and contract validation activities
• Own over...