Position Overview
Role Summary
The Content Operations Manager will lead a team to meet the Content Operations service goals while maintaining a high level of customer satisfaction. The manager will interact with internal stakeholders and GHX North America leadership to provide operational oversite and ensure we meet our delivery targets.
Required Skills-
Excellent communication skills; verbal, written, and electronic. Ability to identify learning opportunities and self-educate where resources and opportunities are present Strong understanding of the Business Process operating environment and the key levers (including process excellence using Six Sigma Framework) to enhance performance metrics (KPIs & SLAs) Operates with a sense of urgency and is an effective leader and influencer in a cross-functional team. Teamwork and team development focused. Leadership qualities and skills ((Problem-solving, decision making, planning...