Position Overview
The Duty Manager is a senior operations position providing leadership for a team of up to 35 engineers supporting 100+ clients on a rotating shift pattern.The Duty Manager is responsible for the efficient a professional execution of activities associated with providing an unreasonable level of hospitality for our client's mission critical system.The Duty Manager will have primary responsibility for the rating & review of each of the employees dedicated to rotating with the Duty Manager with input from the Tower Manager. The Tower Manager who is accountable for best practices, effective training/testing and for overall architecture and direction of their service delivery tower will provide functional direction and have input as well on the employees rating. The employees will hard line into their Tower Manager with a dotted line to the Duty Manager.Key responsibilities of the Duty Manager are:Major Incident / Critical issue early detection and fas...