Overview

The Manager of Client Services is a pivotal leadership position overseeing customer operations across our premier email deliverability brands: Email Industries and Kickbox. This role is designed for an experienced Customer Success Leader or Team Lead ready to step into a strategic management role within a high-impact, smaller-scale SaaS environment.

Responsibilities

• Team Leadership & Coaching: Dual-Brand Management — Lead, mentor, and align the Customer Success Team at Email Industries and the newly forming Customer Success team at Kickbox.
• Support Oversight: Direct and support our small technical support team, fostering collaboration between reactive troubleshooting and proactive account management.
• Professional Development: Act as a hands-on coach rather than just a manager, helping team members develop their consultative skills in email deliverability and account strategy.
• Escalation & Customer Operations: Prima...