The role of the IT Service Desk Manager (South) is: focused on strategic business needs of Health Shared Services (HSS) and must have strong communication skills (able to articulate to a broad audience), it must engage with business and IT senior management to present recommended actions and facilitate issue and problem resolution. This role requires extensive people management experience: leadership, communications, problem solving, self-reliance, enthusiasm, team building, and performance management. This position also provides advice and assistance in the development of the architecture, policies, procedures, principles and standards for the support infrastructure, based on industry best practices. As a manager of an operational team, this role is also accountable for the design and ongoing support of the mission critical support infrastructure and applications, from an operation support, technical support, administration, configuration/change management. As IT Service Desk Ma...