**Job Description:**

**Essential Job Functions:**
* Manage business process improvement projects from initiation to completion, ensuring optimal customer and client experience.
* Collaborate with team members to identify process optimization opportunities.
* Execute process enhancements and track performance metrics.
* Communicate with stakeholders and report on project status.
* Assist in resource allocation and planning.
* Develop and maintain relationships with key stakeholders.
* Act as a problem-solving resource for team members.
* Stay informed about industry trends in customer experience and process optimization.

**Basic Qualifications:**
* Bachelor's degree in a relevant field or equivalent combination of education and experience
* Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
* Proven experience in business process services and project management
* Experience in man...