The Manager, Business Process Improvement leads mid‑sized process optimization initiatives that enhance operational efficiency, strengthen control environments, and improve service quality across financial services operations. This role partners cross‑functionally to analyze current‑state processes, implement workflow improvements and Gen Ai automations, and support modernization efforts aligned with Operations strategy. The Manager will oversee a team of 6 Business Process Analysts and Consultants and act as a workstream lead on larger programs within Group Benefits Operations.

Process & Quality Improvement

• Analyze current business processes to identify inefficiencies, bottlenecks, and improvement opportunities, leveraging methodologies such as Lean, Six Sigma, and process mapping.
• Develop and implement automation, standardization, and workflow optimization strategies that improve accuracy, reduce cost, and strengthen operational controls.
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