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⏰ Full-time

Manager, Business Process Expert Team (Customer Experience)

Stryker
Location 📍 Amsterdam, Netherlands
Posted 📅 June 04, 2026
Work Type ⏰ Full-time

Position Overview

In this role, you will lead a team of professionals responsible for designing, optimizing, and governing end‑to‑end Order-To-Cash (OTC) processes that enable scalable, efficient, and digitally‑enabled operations across the international supply chain.

You will collaborate closely with subject matter experts (SMEs), data & analytics, technology teams (e.g. RPA, EDI), and business leaders to ensure processes are fit‑for‑purpose, future‑oriented, and aligned to strategic objectives. This is a highly influential role in which you will drive process excellence, build governance frameworks, and contribute to major transformation initiatives.

**Key Responsibilities**

+ **Lead and develop** the Business Process Expert team, fostering a culture of continuous improvement, innovation, and cross‑functional collaboration.
+ **Own and govern** critical end‑to‑end OTC processes; develop process standards, documentation, KPIs, and governance models.
+ **Partner wit...

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Job Details

Employment Type
Full-time
📊
Category
other-general
🏠
Work Arrangement
On-site
📍
Location
Amsterdam, Netherlands