**POSITION PERFORMANCE PLAN** **_–_** **Manager, Business Office**
**Position Summary** : The Manager, Business Office oversees and manages all activities related to the business office including but not limited to Club Automation (CA) software, AR and AP, and is a key resource to the AVP, management team and staff members. Ensures best practices in business-related functions across the club and leads the optimization of CA. Develops and publishes monthly AR reports, auditing reports, and volume trend reports; ensures high-level of accuracy in all reporting.
**Primary Customers** : Members, non-members and staff.
**Healthplex Performance Areas/Behaviors** **:**
**Member/ Customer First**
+ Treats others with courtesy, respect, and caring in all interactions.
+ Goes the extra mile to identify, fulfill, and exceed customer needs. Puts those needs first.
+ Promotes member rights, patient safety and ensures confidentiality and privacy at all times.
+ Recognizes...