We are currently seeking Customer Service & Operations Managers to join our Branches. Reporting to the Branch Manager, you will be responsible for the execution and control of branch financial transactions.

Responsibilities

• Accept and process transactions directly from customers during peak periods.
• Approve higher value transactions for junior staff.
• Manage subordinate Tellers and Customer Service Executives daily activities.
• Execute back office processing and control functions when not directly serving customers or managing staff.
• Champion service performance within the branch (queue management, complaint handling, customer experience).
• Approve, review and audit teller and related branch financial transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) to prevent and detect fraud and errors.
• Staff capacity planning (staff leave administration & relief arrangements).
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