**Job Description**

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

The Manager, AI Operations establishes and leads the business-side operating function required to turn enterprise AI capabilities into measurable, adopted, and sustainable ways of working. This role bridges AI Innovation, IT, PMO, commercial/product stakeholders, and business operations by defining the value case for AI work, translating scaled technology into operational implementation plans, and building the change, training, readiness, hypercare, and sustainment practices that enable teams to use AI effectively. As AI adoption expands, this leader will develop the standards, processes, tools, routines, and team capabilities needed to scale AI implementation across the organization. The role manages direct reports, provides stra...