Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year
Roles and Responsibilities:
Technical Operations and Performance Management:
Lead and mentor a team of AD administrators and support engineers to ensure high performance and operational efficiency.
Active Directory Management:
Oversee the deployment, configuration, and maintenance of Active Directory Services, including domain controllers, Group Policy, DNS, DHCP, and CA.