Position Overview
Job Description
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Job description (heading) / Description du poste (titre)
Able to lead and manage a team that provides utmost customer service to our clients by meeting agreed SLAs across the defined aftersales service.Ensure the team is fully engaged and aligned with the identified metrics and KPIs.Preferred skills (heading) / Compétences particulières (titre)
Strong leadership and managerial skills.Operations management skillsEffective communication skills.Staff development skillsCustomer service skillsQualifications (heading) / Compétences (titre)
College graduate with a degree in a business or statistics courseAt least 5 to 10 years of managerial and operations experience in the insurance industryResponsibilities (heading) / Responsabilités (titre)
Able to manage...