Managed Services Specialist - German Speaking

Professional Services & SupportHybrid Remote, Cape Town, South Africa

As a Managed Services Specialist, you will be responsible for executing platform configuration requests to support our customers in getting the most value from our platform. This is an execution-focused role, ideal for someone eager to develop expertise in data structuring, platform workflows, and customer success operations.

What You’ll Do:

• Configure and manage dashboard setups, search creation, alert management, and other platform requests.
• Execute standard Managed Services tasks with increasing independence.
• Ensure high-quality data structuring to improve platform accuracy and efficiency.
• Collaborate closely with Customer Success and Premium Support teams to address customer needs via a ticketing system.
• Learn and apply best practices in data organization and customer workflows.