Major Responsibilities:
Customer Satisfaction
1)Serves as a patient advocate to ensure that patients /customers needs are met in a timely and efficient manner.
2)Demonstrates compassion and dignity while performing mammograms.
3)Provides education to all patients before, during and after exams.
4)Maintains a positive relationship with all customers i.e. patients, other departments, physicians, students and fellow associates .
5)Reviews patient satisfaction data and participates in improving areas of concern.
6)Utilizes appropriate resources to resolve patient issues.
7)Address and resolve customer complaints.
8)Ensure on-time completion of your performance pathway • Sends out co-worker feedback forms 6 months before review to associates you and your leader have identified as able to provide valuable feedback. • Submits self-evaluation to leader two weeks before review
9)Participates quarterly in the TNT associate satisfaction survey
10)Submits idea...