About the role
We are hiring Customer Support associate -Malayalam at FRND, a dynamic social discovery platform connecting people and communities. We are looking for individuals who can bring a customer-first mindset, strong problem-solving skills, and hands-on experience in handling and resolving support tickets. If you have worked with any food delivery app or an e-commerce platform and thrive in fast-paced environments, you will play a key role in delivering seamless user experiences and driving customer satisfaction while collaborating with cross-functional teams.
Responsibilities:
Respond promptly to customer inquiries via phone, email, and in-app chat.
Troubleshoot and resolve issues with payments, and app functionality.
Manage and close support tickets accurately using our CRM system.
Escalate complex issues to senior teams when necessary.
Provide clear communication and follow-up to ensure customer satisfaction.
Document solutions and contribute to proce...