) Location: Chennai2) Willing to work in Shifts3) 5-8 years of minimum experience, working in a IT Services/support organisation in Incident, change or problem management roles.4) ITIL Foundation level knowledge, hands on experience in handling Critical/Major Incident Management5) Excellent stake holder management, experience in handling/chairing P1 bridge calls.6) Customer focused and able to respond quickly to situations to support global teams and vendors.7) Attention to detail and able to assimilate information and proactive approach to problem-solving.8) Ability to analyse information, probe the right questions and reach a conclusion sometimes under pressure.9) Experience in managing issues and preventing escalations as much as possible.10) Experience of use of Command Centre technology solutions, including ServiceNow or similar ITSM Toolset.11) Experience in und...