Helpdesk duties include answering and triaging a large volume of incoming calls, logging work orders in Ostara, (CRM software) (Agility)
Liaising with the Contractors (outgoing calls and emails) for any/all information and ensuring that all urgent call outs are attended to ASAP.
Closing down work orders and detailing the engineers’ findings on the system.
Constantly monitor all forms of email and media communication to ensure swift and efficient responses to questions and queries.
Processing invoices and be in control of certain Contractor invoices that require constant monitoring. Using systems such as Ostara, Imap, Compleat, SAP (Agility).
Providing updates to the OD’s, OM’s, and MM on critical outstanding works.
Monitoring inspections and certificates, reporting back to the Maintenance Helpdesk Manager and the Compliance Team Leader, the status of all PPM programmes.