As a Mainframe Night Operator, you’ll play a critical role in ensuring the smooth operation of Mediaocean’s mainframe systems during overnight hours. You’ll monitor system performance, run production processes for both EU and US systems, and serve as the first line of defense in identifying and diagnosing technical issues. Ideal candidates are technically proficient, calm under pressure, and confident communicators who can collaborate effectively with senior and on-call support staff to resolve incidents and maintain operational excellence.

Responsibilities:

• Have sufficient technical expertise to monitor/maintain required customer response at all times
• First level of error detection and diagnosis of all response time issues
• First level of error detection and diagnosis in all daily processes
• Highlight and report on any failures, problem areas and incidents via Ops tickets
• Maintain and monitor Ops ticket databa...