Take personal responsibility to ensure that the facility and environment are clean and welcoming.
Ensure all walk-in customers acknowledged promptly and professionally (within a minute) when entering into the showroom/ organization
Explain the showroom facilities and invite the customer to use them (this may include an invitation to browse, using the lounge area to wait, and the offer of a beverage if appropriate.
Maintain a record all walk-in information (after the customer has left or been handed over to a Sales Executive
Ensure all customer details added to the Lead Tracking System/Dealer Contact Management Tool
Ensure customer details added to the Sales Executive’s follow up list
Work to ensure there a rotation to ensure that a Sales Executive is available to greet customers, even at busy times.
Identifies and supports opportunities for methods/process imp...