**Overview**

The Mailchimp Customer Success (CS) Data Science & Analytics team’s mission is to empower world-class customer experiences across digital and expert-led channels by delivering data-driven insights, experimentation, and predictive intelligence. We partner closely with Customer Success, Product, Data Engineering, and Operations teams to improve customer engagement, retention, and long-term success for Mailchimp’s small and mid-market customers.

As a Staff Data Scientist, you will serve as a senior individual contributor and strategic thought partner, applying deep analytical expertise and business judgment to some of Mailchimp CS’s most complex and high-impact problems. You will shape measurement frameworks, lead advanced experimentation and causal analysis, and translate insights into clear recommendations that influence strategy and execution across the organization.

This role offers a unique opportunity to help define how Customer Success impact...