POSITION SUMMARY:
The Lead Specialist is knowledgeable in all areas of the mail services operations and consistently delivers a positive customer experience in a corporate environment. Time will be spent receiving, processing, sorting, staging of all inbound and outbound mail/packages and coordinating location deliveries from off-site or in-center operations utilizing package tracking software with limited supervision. Their duties utilize consultative skills to anticipate needs, recommending the appropriate FedEx Office products and services and suggests alternatives to provide solutions. With leadership direction, the Lead Specialist assists in the oversight of all Mail and Parcel Associates and may provide direction to resolve escalated customer issues. Will regularly interface with customers of all levels working to fulfill contractual requirements of the business operations to meet the needs of the customer.

GENERAL DUTIES AND RESPONSIBILITIES: