Job Summary

As a Machine Monitoring Specialist, you will be the frontline expert in leveraging John Deere Connected Support™ tools to proactively monitor, diagnose, and support customer machines. Your role ensures maximum uptime, improved productivity, and enhanced customer satisfaction by identifying issues before they become problems.

Essential Functions

• Remote Monitoring & Diagnostics
• Use Service Center telematics to monitor machine health and performance
• Analyze diagnostic trouble codes and performance data from connected machines
• Utilize Service ADVISOR™ Remote to perform remote diagnostics and software updates
• Expert Alerts & Preventative Action
• Respond to Expert Alerts generated by John Deere’s central Machine Health Monitoring Center
• Coordinate with service technicians to ensure timely and accurate repairs
• Ensure the correc...