Amazon Customer Service is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Machine Learning Engineer to help build the next generation of intelligent solutions. You'll build Generative AI solutions to fulfill Amazon's mission to be Earth's most customer-centric company. Your work will empower leaders to take data-driven actions and give associates clear visibility into their personal impact on customer experience. You'll design, implement and scale production systems that empower associates and team managers to deliver their best work every day.

Key job responsibilities

• Apply generative AI techniques to surface meaningful patterns and personalized insights
• Build components within scalable architectures that process customer interaction data
• Design and deliver features end-to-end, from technical design through production deployment and operational support