Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS135, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Provide Tier-3 engineering support for Microsoft 365 GCC, Exchange Online, hybrid Exchange Server, and SharePoint Online environments, ensuring platform availability, performance, and security.
- Manage, monitor, restore, and optimize enterprise email and messaging services, including mailbox services, transport, retention, and e-discovery capabilities.
- Support SharePoint Online platform operations, including site collections, permissions, integrations, and collaboration workloads aligned with enterprise messaging services.
- Plan, test, execute, and support upgrades, patches, and migrations across cloud and hybrid environments while minimizing user impact and service disruption.
- Perform break-fix restoration, root cause analysis, and complex incident resolution in coordination ...